Returns & Exchanges
At ONTE, we want you to love your purchase; however, if you are not completely satisfied, we offer returns on unworn items within 30 days of delivery. Please ensure all original tags are attached and the garment remains in its original condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals are intact.
Affix the Label
Download and print the prepaid shipping label provided via email and securely attach it to the outside of your package.
Ship and Track
Drop off your package at any authorized carrier location; you will receive a confirmation email once your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing